Emergency Family Assistance Center

Hours of Operation

Monday 7:30 a.m. - 4 p.m.
Tuesday 7:30 a.m. - 4 p.m.
Wednesday 7:30 a.m. - 4 p.m.
Thursday 7:30 a.m. - 4 p.m.
Friday 7:30 a.m. - 4 p.m.
Saturday Closed
Sunday Closed

Contact

Command Support Center
Bldg. 35200, 271 Heritage Park Ln.
Google Map

WiFi Available

Handicap Accessible

Tel:
+1 (706)791-3579

Military DSN Tel:
(312)780-3579

Emergency Family Assistance Center (EFAC):

The Emergency Family Assistance Center (EFAC) is the central point for coordinating a humanitarian response to all-hazard incidents. The FAC is a one-stop site where DOD personnel and their Families can receive continuous, authoritative, and accurate information in a sensitive, timely, and effective manner. The FAC will promote short-term recovery, long-term recovery, and the return to a stable environment and mission ready status following all-hazard incidents.

All senior Army or garrison commanders will develop and maintain an Emergency Family Assistance Plan for their installation which provides procedures for implementing and sustaining Emergency Family Assistance operations under the authority of the IEM plan in accordance with DODI 6055.17

Linkage of communication plans to the installation EOCs, garrison commanders, regional ACS staffs, regional Army Medical Centers, other Service Component Commands, and other emergency response agencies.


Army Disaster Personnel Accountability and Assessment System (ADPAAS):

ADPAAS standardizes a method for the Army to account, assess, manage, and monitor the recovery process for personnel and their families affected and/or scattered by a wide-spread catastrophic event. ADPAAS provides valuable information to all levels of the Army chain of command, allowing commanders to make strategic decisions which facilitate a return to stability.

ADPAAS allows Army Personnel to do the following:

  • Report Accounting Status
  • Update Contact/Location Information
  • Complete Needs Assessment
  • View Reference Information

Collection and protection of (personnel and Family) information, customer tracking, and personnel locator obtained from individuals served by the FAC. These shall be maintained in an official Army database such as the Army Disaster Personnel Accountability and Assessment System (ADPAAS). All data gathered and maintained will be safeguarded per AR 340-21.

For more information on ADPAAS, visit: https://adpaas.army.mil